Customer Connect


Return Users

Click Here to Login


New Users

Please contact IBS at (800) 332-9140, or with your current monthly statement on hand, simply:

  1. Go to www.interstatebilling.net – Once there, click on the "New User" link.

  2. Enter Your Information as Directed Below:

    • Password – In the "Password" box, enter your IBS Account Number (found in the highlighted "Account No." box at the top of your statement).

    • Balance Due – In the "Balance Due" field, enter the dollar amount exactly as it is shown on your statement in the "Balance Due" box (example: 432.75).

  3. Create a New Password – You'll be prompted to create a new, unique User Name and Password, plus a question and answer for "Forgot My Password" reset verifications.

Each time you log in, just click on the "Statement" tab to view your current and prior months' statements.

Research Invoices – Once logged in, you can view unpaid invoices or request an invoice copy from Customer Service.

Need Some Help?

Questions or problems accessing the site: Call 800-332-9140 or email ibscustomerservice@bibank.com