Interstate Billing Service is committed to serving you throughout the COVID-19 pandemic. We have enacted our business continuity plan to ensure we continue to be your trusted partner, whether working in our office or remotely. Our team is available to answer questions and help with transactions from 7:30 AM to 5:00 PM CST, Monday through Friday, and your information is always just a click away with Client Connect and Customer Connect. If there is any way that we can serve you during this time, please reach out to us.

Customer Connect

 

Return Users

Click Here to Login



New Users

Please contact IBS at (800) 332-9140 for setup.  Or, with your current monthly statement on hand, simply:

  1. Go to www.interstatebilling.net – Once there, click on the "New User" link.

  2. Enter Your Information as Directed Below:

    • Password – In the "Password" box, enter your IBS Account Number (found in the highlighted "Account No." box at the top of your statement).

    • Balance Due – In the "Balance Due" field, enter the dollar amount exactly as it is shown on your statement in the "Balance Due" box (example: 432.75).

  3. Create a New Password – You'll be prompted to create a new, unique User Name and Password. You'll also be asked to create a question and answer for "Forgot My Password" reset verifications.

Each time you log in, just click on the "Statement" tab to view your current and prior months' statements.

Research Invoices – Once logged in, you can view unpaid invoices or request an invoice copy from Customer Service.

Need Some Help?

If you have questions or problems accessing the site: Call (800) 332-9140 or email ibscustomerservice@bibank.com