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How Service Managers Can Increase Invoiced Hours

Posted by Ashley Balch on Sep 28, 2022 9:30:00 AM


As a service manager, you're constantly looking for ways to increase the efficiency of your team and drive more invoiced hours. But what are the best tactics for accomplishing this?

In this post, we'll share four techniques that service managers can use to increase invoiced hours.

How Service Managers Can Drive Invoiced Hours

For service managers to drive invoiced hours, they need to make sure that their team is working efficiently and that they're billing for all the hours that they're working. Here are a few tips to help make that happen:

  • Make sure your team knows the procedures for billing accurately.
  • Encourage your team to take ownership of their work and track their hours.
  • Review your team's work regularly and make sure everything is billed appropriately.
  • Provide incentives for your team to work efficiently and bill more hours.
  • Be proactive in resolving any issues that might prevent your team from billing accurately.

What Is the Funnel?

The funnel is a critical process that service managers use to track the time their team spends on specific jobs. It's essentially a diagram that maps out the steps involved in completing a job, starting with the initial customer request and ending with the invoice being sent.

By monitoring the time spent on each step, service managers can identify bottlenecks and make necessary changes to improve efficiency. They can also spot opportunities to bill for additional hours, such as when work is done outside of regular business hours or when additional tasks are required to complete a job.

How Can Service Managers Use the Funnel to Increase Invoiced Hours?

There are three main ways that service managers can use the funnel to increase invoiced hours:

  1. Encourage your team to upsell.
  2. Make sure your team is using their time efficiently.
  3. Train your team to be more consultative.

What Are Some Best Practices for Driving Invoiced Hours?

Now that you understand the basics of driving invoiced hours, it's time to learn some best practices. Here are a few tips to help you get started:

  1. Communicate with your team regularly. Make sure everyone is aware of their goals and deadlines, and check in regularly to see how they're doing.
  2. Establish a clear workflow and procedures. This will help ensure that everyone is doing their part and that the work is being done efficiently.
  3. Delegate tasks effectively. Don't try to do everything yourself - delegate tasks wisely and make sure everyone knows what's expected of them.
  4. Encourage team collaboration. Working together towards a common goal is more motivating for everyone and can lead to better results.

How Can Service Managers Troubleshoot Problems With Invoiced Hours?

There are a few things that service managers can do to troubleshoot problems with invoiced hours:

  1. Check the schedule to make sure that the technician is working the correct hours.
  2. Verify that the time tickets have been properly filled out and submitted.
  3. Make sure that the technician is submitting time tickets for all the hours they've worked.
  4. Investigate any discrepancies between billed hours and actual hours worked.
  5. Communicate with technicians to ensure that they understand the expectations and procedures for submitting time tickets.

How Can Service Managers Ensure They Are Driving Invoiced Hours Efficiently?

There are a few ways that service managers can ensure they are driving invoiced hours efficiently. The first is to use data to track employee productivity. This data can be used to identify any areas where employees may be falling behind or need additional support. Once these areas are identified, managers can work with their teams to develop a plan to improve productivity.

Another way to ensure productive hours is through effective communication. Managers should make sure all employees are aware of the expectations and goals for the department, as well as their roles within it. Regular check-ins can help to ensure employees are on track and meeting expectations. Additionally, providing feedback regularly helps employees to be aware of their progress and understand what they need to do to improve.


As a service manager, it's important to know how to drive invoiced hours. This means ensuring that your team is productive and billing as many hours as possible. Use the tips in this article to help you get started.

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