contact us

Row of customer service reps smiling with their headsets on

Sales Department (For New/Prospective Clients) – Call our Sales Department at 800-223-9146 ext. 2926 or email us at IBS.Sales@bibank.com 

Customer Service Department (For Customers Receiving IBS Statements) – Call Customer Service at 800-332-9140 or email us at IBSCustomerService@bibank.com

Client Assistance Department (Existing Non-Recourse Clients) – Call Client Assistance at 800-223-9146 or email us at IBSClientAssistance@bibank.com

Specialized Billing Department (Existing Recourse Clients) – Call Specialized Billing at 888-332-9142 or email us at SBD@bibank.com

Requesting a Credit Reference - IBS credit reference data is reported to Dun & Bradstreet. Please contact Dun & Bradstreet for a reference.




For a detailed list of IBS numbers, download the IBS Detailed Contact List.

Interstate Billing Service, Inc.
2114 Veterans Drive, S.E.
PO Box 2250
Decatur, AL 35609

Request a call from Interstate Billing Service: