Caring for Your Customers

One of first questions asked of our sales team from prospective clients is:

"How will you treat my customers?"

We understand and respect the importance you place on maintaining strong relationships with your customers, so we go the extra mile to provide the same caring, consistent and considerate service that you and your team would offer.

It begins with our Customer Service team of more than 30 professionals with a combined 300 years of service. They get to know you, your customers and their accounts in order to provide accurate and customized service.  And remember, we're based in Decatur, Alabama, so your customers are always greeted with our special brand of Southern hospitality.

Your customers also have 24/7 access to our exclusive Customer Connect online system. From this simple interface they can view or download invoices and statements and even make a payment online anytime, at their convenience.

To contact our Customer Service team, call 800-332-9140 or email us at IBSCustomerService@bibank.com.